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SUWANVARA LAWFIRM
Suwanvara Law Firm Co., Ltd.
SUWANVARA LAWFIRM
SUWANVARA LAWFIRM
Suwanvara Law Firm Co., Ltd.
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Consumer Protection Lawyers in Thailand

The procedure is already written in the consumer's favour — the difficulty is proving what the loss was worth

Consumer Protection
Our Services

The procedure is already written in the consumer's favour — the difficulty is proving what the loss was worth

Consumer claims in Thailand run under their own procedure rather than ordinary civil litigation, and the difference matters. A consumer bringing the claim pays no court fee, the case moves faster, and in many situations it is the business that has to prove it did nothing wrong rather than the customer having to prove that it did. What that procedure does not do is quantify the loss for you, and that is usually what the case turns on. We act for consumers against sellers, developers, lenders and insurers — and we say at the outset whether the amount realistically recoverable justifies the fight.

Service Scope

Online vendor claims — non-delivery, goods that do not match the listing
Defective products, including vehicle cases
Unfinished or non-conforming house and condominium construction
Health and beauty services that caused harm
Hire-purchase, leasing and unfair credit terms
Insurance claims refused without proper grounds

Why the consumer procedure exists, and what it changes

Ordinary civil litigation assumes two parties who can both afford to run a case. A consumer dispute rarely looks like that: the amount at stake is modest, the evidence sits with the business, and the cost of suing can exceed what is being claimed. The consumer procedure answers each of those — no court fee for the consumer, a faster track, and a burden of proof that in many situations rests on the operator. It does not make the claim automatic. It removes the reasons a valid claim would otherwise never be brought.

The evidence decides it, and most of it is gone by the time people call

The listing that described what was promised, the payment record, the conversation with the seller, the condition of the goods when they arrived — these are what a claim is built from, and they are also the first things to disappear. A seller who intends to vanish takes the listing down. A developer's promises live in a brochure nobody kept. Photographs taken the week a defect appears are worth more than an expert report a year later. Preserve everything before you complain to anyone, including us.

Complaint or lawsuit is a choice, not a sequence

Complaining to the consumer protection authority is an option before suit, not a required step, and it suits some disputes far better than others. Where an operator is still trading and wants the matter closed, the administrative route can end it in weeks. Where the counterparty has already stopped answering, it mostly buys delay the other side benefits from. The decision should be made on which is likely to produce payment, not on which feels like the natural first step.

Construction claims are the largest and the slowest

Housing and condominium disputes — unfinished work, work that does not match what was sold, defects that appear once you live there — are the highest-value claims in this area and the hardest to run. They turn on the contract documents, the specification actually promised, and expert evidence about what was built. They also involve a counterparty with lawyers on retainer. These are worth taking properly or not at all.

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Over 40 years of distinguished practice — let our team review your matter.

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40+
Years
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Cases
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Satisfied

Frequently asked questions about Consumer Protection

12 questions answered

Under the Consumer Case Procedure Act B.E. 2551 a consumer bringing the claim is exempt from court fees. It is one reason this route is more accessible than an ordinary civil suit.
No. Complaining to the OCPB or the relevant agency is an option before suit, not a required step. Some matters resolve faster that way; others are better taken straight to court. We assess which route is worth taking in your situation before you commit to either.
Yes. What decides these cases is the evidence — the listing or advertisement describing what was promised, proof of payment, and the conversation with the seller. Keep all of it from the outset: a vendor who intends to disappear usually takes the listing down first.
Generally yes, where you bought from a developer to live in it yourself. Sub-standard, unfinished, or non-conforming construction falls within this scope, and these are usually the highest-value claims in the category.
Fees depend on the matter's nature and complexity. We always provide a clear written quote before starting. Initial consultation is free — call +66 92 254 2045.
No — initial phone, email, or LINE consultations are free, so you can assess your situation before committing.
It depends on the matter type. We provide a clear timeline at the outset and regular progress updates.
Yes — we litigate in any court across Thailand, with international partners for cross-border matters.
Yes. Our team works in Thai, English, and Mandarin Chinese — well-suited for foreign investors and international clients.
Sometimes, and the fee exemption is why. Because a consumer pays no court fee, the calculation is different from ordinary litigation — the question becomes whether the operator can actually pay and whether the loss can be evidenced, not whether the claim can carry the cost of filing. We will tell you when it cannot be justified.
It depends on what identifies them. A registered company, a bank account that received the payment, a delivery address, a repeated pattern of the same conduct against other buyers — any of these can give a claim somewhere to go. An anonymous social media account with no traceable payment usually does not.
Yes. The protection attaches to the transaction, not to nationality. What tends to complicate foreign clients' claims is documentation in another language and the practicalities of appearing, both of which are workable.

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Civil & Commercial Law
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